Customer Privacy Policy
This Customer Privacy Policy (hereafter referred to as User Data Policy) applies to Wheco Holdings (Pty) Ltd and any of its subsidiaries – referred to as “We”, “our” and “us” in this Policy. By using this site, you agree to the User Data Policy of this website, which is set out herein. The User Data Policy relates to the collection and use of personal information you may supply to us through your conduct on the website – this is done in accordance with the provisions of the Electronic Communications and Transactions Act as well as the provisions of the Protection of Personal Information Act.
At Wheco we are committed to protecting privacy and to ensuring that personal information is collected and used properly, lawfully and transparently in accordance with the provisions of the Protection of Personal Information Act.
We reserve the right, at our discretion, to modify or remove portions of this User Data Policy at any time. This Policy is in addition to any other terms and conditions applicable to the website. We do not make any representations about third party websites that may be linked to the website.
We recognise the importance of protecting the privacy of information collected about visitors to our website, in particular information that is capable of identifying an individual (“personal information”). This Policy governs the manner in which your personal information, obtained through the website, will be dealt with and therefore users should review periodically so that they are updated on any changes.
Personal Information
1. Personal information about visitors to SlumberFlex is collected only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you with further services or to answer or forward any requests or enquiries. It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in South Africa.
Use of Information
2. Personal information is only collected for the stated purposes as agreed and consented to by Data subjects. In addition, where necessary information may be retained for legal or research purposes. Including:
- To gather contact information for customer service purposes;
- To confirm and verify customer identity for security purposes;
- For the detection and prevention of fraud, crime, money laundering or other malpractice;
- To conduct market or customer satisfaction research or for statistical analysis;
- For audit and record keeping purposes as required by law;
- In connection with legal and warranty purposes;
- In connection with marketing, where consent has been given.
To ascertain the extent to which your personal data has been collected kindly contact us via email at [email protected]
Collecting Information on Registered Members
3. As part of registering with us, we collect personal information about you in order for you to take full advantage of our services. To do this it may be necessary for you to provide additional information to us as detailed below.
4. Registration
Registration is completely optional. Registration may include submitting your name, email address, address, telephone numbers, option on receiving updates and promotional material and other information. You may access this information at any time by logging in and going to your account to view or amend the personal information held by us.
Credit Card Details
5. For Credit Card payments, users are directed to Paygate, a secure third-party credit card processor. SlumberFlex does not collect, neither do the owners of this website store customers credit card details in any way.
Disclosure
6. Personal information may be disclosed to service providers involved in the delivery of products or services to customers. We have agreements in place to ensure that they comply with the privacy requirements as required by the Protection of Personal Information Act. We may also disclose personal information:
- Where there exists a duty or a right to disclose in terms of law or industry codes;
- Where it is necessary to protect our rights.
7. Unless otherwise stated no personal information will be disclosed to any third party. If you wish to withdraw consent to authorized third-party disclosure contact us at [email protected]
Information Security
8. The legal obligation to provide adequate protection for the personal information held as well as to stop unauthorized access and use of personal information is of priority. SlumberFlex continues to review our security controls and related processes to ensure that personal information remains secure.
9. Our Data Security policies and procedures cover:
- Physical server and data security;
- Computer and network security;
- Employee access to personal information;
- Secure communications;
- Security in contracting out activities or functions e.g., delivery;
- Retention and disposal of information;
- Acceptable usage of personal information;
- Governance and regulatory issues;
- Monitoring access and usage of private information;
- Investigating and reacting to security incidents
10. In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information.
Collecting Information for Users
11. IP Addresses
Our web servers gather your IP address to assist with the diagnosis of problems or support issues with our services. Again, information is gathered in aggregate only and cannot be traced to an individual user.
12. Cookies and Applets
We use cookies to provide you with a better experience. These cookies and Applets allow us to increase your security by storing your session ID and are a way of monitoring single user access. This aggregate, non-personal information is collated and provided to us to assist in analysing the usage of the site.
Access to Information
13. Data subjects have the right to request the personal information held about them. To do this, we have set up an email address where queries of this nature may be sent: [email protected] as provided on our website. Identification documents will be requested to confirm identity before providing details of personal information.
14. You have the right to ask us to update, correct or delete your personal information. We will require a copy of your ID document to confirm your identity before making changes to personal information we may hold about you. We would appreciate it if you would keep your personal information accurate.
Links to Other Sites
15. We provide links to Websites outside of our websites, as well as to third party Websites. These linked sites are not under our control, and we cannot accept responsibility for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of using that Website and its privacy statement.
Google Ads
16. Please note that this site advertises on third party sites through Google AdWords, and Google may use cookies to serve ads based on your visit to this site.
17. You may opt out of seeing ads for this site by visiting the “Google Opt-out Page”
How to Contact Us
18. If you have any queries about this notice; you need further information about our privacy practices; wish to withdraw consent; exercise preferences or access or correct your personal information, please contact us at the email address [email protected]